BNKA Help Center
- Where does BNKA work?
- Terms and Conditions
- Identity verification: what you need and what to check if it fails
- Your details for receiving money: IBAN, CVU and alias
- I made a deposit and it still does not appear in my balance
- My transfer was rejected or did not complete
- I am not receiving the SMS code to confirm my transaction
- How long does it take for the withdrawal to be credited?
- I cannot make a swap or the conversion fails
- What is the value of the conversion in BNKA?
- Why can't I exchange?
- Fees and exchange rate
- How to request a limit increase
- Increase in the limits for natural persons – Deposits and withdrawals
- How long each operation takes
- How to close your account
- How to change your personal details
- I cannot access my account
- How to protect your account and spot an attempted fraud
- What information to include when you open a request
- My transaction is under review: what it means and what to do
- What is FIAT money?
- What is a "wallet"?
- Where is the Access to my virtual wallet?
- I got the wrong wallet
- Error in the page when trying to register