Before closing it
- Withdraw all available balance from every wallet. Closing is final and cannot be undone.
- Check that you have no operations in progress or under review.
How to request it
Open a request from this help centre stating that you want to close your account. We confirm the steps by email to your registered address.
What happens next
We keep the information about your transactions for the period required by the applicable regulation in each jurisdiction, even after the account is closed. This is a legal obligation of the institutions that provide the service.
If the reason is a fee or a specific transaction, tell us first: in many cases it is resolved without closing the account.