If you cannot sign in, these steps solve it in most cases.
Recover your access
- On the sign in screen, choose Forgot my password.
- You will receive an email at the address you signed up with.
- From that email you can set a new password.
If you do not see the email within a few minutes, check your spam folder and make sure the address is exactly the one you signed up with.
Also check
- The app version. Make sure you have the latest one from the store.
- Your connection. Try another network or mobile data. If you are behind a VPN or a corporate network, turn it off and try again.
If it still does not work, write to us with this
- The email you signed up with and the country you operate from.
- The exact message you see, or a screenshot.
- Phone model and operating system.
Do not create a new account: each person may have only one, and duplicates make it harder to restore your access.