A deposit, a transfer or a wallet balance may be held for review before being credited or released. It is a standard, mandatory procedure in any payment service.
Why it happens
- Account holder verification. Money arriving from an account in someone else's name.
- Unusual amount compared with your account history.
- Source of funds documentation pending.
- Checks required by the regulated institution that provides the service.
What you can do
Wait for our email. If we need something from you, we ask for it there. Sending the same operation again does not speed it up and may create a duplicate.
Write to us with this
The email you signed up with, the country you operate from, the amount and currency, the date, and the name of the account holder who sent the money.
Reviews are carried out by the regulated institutions that provide the service, under the rules applicable in each jurisdiction.