Your account details are updated through the support team. Write to us telling us what you want to change and we will confirm the steps.
What we need in each case
- Phone number. The full number with country code. This is where verification codes are sent, so it must be one you can access. If you moved country, this is usually the first thing to update.
- Email address. The current one and the new one. Keep in mind your email is your sign in identifier.
- Home address. The full address. It may require proof in your name, recently issued.
- Name or surname. Only corrected if they match your identity document. Requires verification.
How to request it
Open a request from this help centre with the detail you want to change and the new value. We reply by email to your registered address.
For security, some changes may require additional verification before they are applied.