Operations

Deposits

• Your details for receiving money: IBAN, CVU and alias
• I made a deposit and it still does not appear in my balance

Withdrawals

• My transfer was rejected or did not complete
• I am not receiving the SMS code to confirm my transaction
• How long does it take for the withdrawal to be credited?

SWAP

SWAP in Bnka

• I cannot make a swap or the conversion fails
• What is the value of the conversion in BNKA?
• Why can't I exchange?